When I was working at a spa and I gave a client a massage and it was apparently so bad that the spa gave her a full refund. I then had the same client 2 weeks later, which surprised me … I worked on her and then, she said it was the best massage she had ever had at any spa and gave a huge tip … What? How Could it have gone from the worst massage to the best massage in two weeks? In this video I explore that idea of the client / practitioner relationship.

I would love to hear if you have had a similar experience. I would like some feedback as to what you think had happened, to go from the worst to the best massage.